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Issue 2004 - Freedom of Association
Issue 2004 - Freedom of Association
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Company ProfileCompliance Program

Lands' End, Inc.'s Compliance Program in FLA Applicable Facilities

The Lands' End Compliance Program is based on the company's code of conduct, Lands' End's Standards of Business Conduct, which meets all standards set by the FLA Workplace Code of Conduct. The program is coordinated by the Compliance Manager who is located at the company headquarters. Lands' End uses third-party monitoring firms to assist in internal monitoring on an as-needed basis. Primarily they work with Cal Safety Compliance Corporation for this purpose. This year the compliance program focused on integrating the new staff and resources that became available upon Lands' End being acquired by Sears Roebuck and Co.


Lands' End, Inc.'s Approach to Compliance in 2003

Information provided in this section is based on reports submitted to the FLA by each Category B Licensee in January 2004. The points below briefly summarize Lands' End's efforts to uphold its FLA Obligations in accordance with the FLA Charter. Click here to access FLA Company Obligations.
  • Lands' End employees receive various levels of training on labor compliance depending on their focus and the amount of time they spend in factories.
  • Lands' End evaluates its monitoring program by cross-referencing all audits performed by different parties, including internal monitoring, FLA independent external monitoring, and third party resources.
  • Lands' End uses an employee questionnaire, which was developed in 1995.
  • Lands' End goal is to visit facilities on an annual basis. They employ a risk assessment approach based on country of origin, quality level of the vendor and percent of production for Lands' End.
  • Digital photographs are used for verification of compliance.
  • All internal monitoring conducted by third parties is done on an unannounced basis.
  • Lands' End maintains a database to track factory profile information, quality reviews and compliance documents. The database tracks latest visits and ratings as well as maintains contact information.
  • New company monitors receive one-on-one training and learn about assessing compliance efforts through traveling with more experienced monitors during audits.
  • New factories are evaluated initially and reevaluated within 2 years on average.
  • During the worker interview portion of compliance reviews, factory employees can report instances of non-compliance.
Click here to see a summary of monitoring conducted in facilities producing university-licensed goods for Lands' End.
Copyright 2004 by the Fair Labor Association