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Case Studies: Third Party Complaints in Year Two
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FLA monitoring visits are unannounced to factories and companies, and are conducted by monitors who are selected and paid by the FLA. All findings are posted on the FLA website.
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The Third Party Complaint procedure was established to enable any person or organization to report to the FLA an instance of noncompliance with the FLA Workplace Code of Conduct in production facilities of FLA-affiliated companies. It functions as a safety valve to ensure that there is always recourse for workers in FLA applicable facilities to seek redress to noncompliance. Click here to learn more about the FLA's Third Party Complaint Procedure.
This section provides case studies of three third party complaints that were dealt with during FLA Year Two. Case studies provide readers with a more detailed understanding of particular factory situations, as well as the larger context in which noncompliance issues arise. They also demonstrate the FLA's approach to third party complaints, and the actions that FLA companies take to remediate various noncompliance issues.
Each of these cases relate to freedom of association, which is the featured Code provision in this year's Public Report. This is no coincidence. The fact that a majority of third party complaints received by the FLA to date have focused on noncompliance with freedom of association strongly indicates that this is a challenging Code provision to monitor and remediate. These and other third party complaints underscore the importance of improved systems for promoting freedom of association throughout the more than 3,000 factories where FLA Standards apply.
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