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Supply Chain Innovation

Compensation

New FLA Workers’ Survey Tool Measures Job Satisfaction

Friday, September 2, 2011

Understanding workers’ perception of the factories they work in is essential for management seeking to recruit and retain talented and qualified employees. The Fair Labor Association’s SCOPE Workers’ Surveys are standardized, quantitative questionnaires which are completed anonymously by a randomly-selected, representative sample of workers. SCOPE surveys measure the effectiveness and impact of factories’ social compliance efforts in areas such as hours of work; hiring; communication; and grievance and complaint systems.

Fair Working Hours and Compensation for Workers in China

Issues: During a 2008 FLA external assessment of a garment factory supplying the SanMar Corporation, FLA assessors found that the factory’s attendance and payroll records were “undependable and unreliable.” There was no way to verify the wages of the factory's 139 workers, resulting in uncertainties such as whether payment was made for all hours worked (production records showed hours worked in factory that were not on payroll records) and whether employees were paid correct wages (for both regular hours and overtime).

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