Worker voice

Standards to ensure workers can share their perspectives and participate in decisions that affect them are core to our Fair Labor Code and Fair Labor Principles.

Workers are the experts on their own working conditions, and it is critical that they can safely express their experiences, concerns, and priorities with each other and their employers. Worker voice helps companies understand working conditions, identify labor rights risks, and develop solutions that respond to workers’ realities in their supply chains.

For over 25 years, FLA has centered workers’ voices. We collaborate with unions and civil society organizations around the world to shape programs and policies that address complex labor issues and improve working conditions.

Key to our Fair Labor Code is the commitment to freedom of association and collective bargaining as workers’ organizations and trade unions play an important role in promoting workers’ rights. We also require our company members to engage with civil society and worker representatives as part of our Fair Labor Principles.

Our standards and resources recognize that worker voice takes many forms, including direct communication between employers and workers, collective bargaining, social dialogue, grievance mechanisms, and through other feedback systems.

We are the only global multi-stakeholder initiative that brings workers, brands, and universities together to shape industry standards and solve challenging labor-rights issues like child labor, responsible recruitment, fair compensation, and more. 

One of the most important components of our model is the Labor and Civil Society Caucus, which ensures a strong worker voice in FLA’s strategy, program development, governance, and decision making. The diverse caucus leads an ongoing consultation process with labor and civil society organizations worldwide.

Meaningful engagement with labor and civil society organizations, including trade unions and worker representatives, is a cornerstone of responsible business and human rights due diligence in global supply chains.

This engagement helps companies ensure stronger risk mitigation, comply with legal and regulatory requirements, and build more resilient and sustainable supply chains. For workers, it ensures that they shape the process, the agenda, and outcomes of discussions with employers – leading to safer working conditions, better pay, and more secure employment.

As part of Principle 9 of our Fair Labor Standards, we require our company members to identify, research, and engage with civil society, unions and worker representatives in order to better understand working conditions and inform sustainable business practices in manufacturing and agriculture.

In addition to member-specific resources to better support meaningful stakeholder engagement, we have developed practical guidance for companies in the agriculture and food manufacturing sector together with Oxfam, AIM-Progress, amfori, ETI, Ethical Trade Sweden, and FNET.

Fair Labor Standards: Worker voice

The Fair Labor Code and Fair Labor Principles are applied at different parts of the supply chain and work in tandem to improve working conditions.

We have developed a number of evidence-based, ready-to-implement resources that promote worker voice.

Our Grievance Mechanism Toolkit for Companies supports companies in creating, operating, and measuring effective grievance systems that workers with a meaningful way to raise concerns and seek remedy. And to engage meaningfully with workers at scale, we developed the WISE App, designed to disseminate worker-related information, help workers communicate with their employer, and obtain information from workers. 

We also offer a grievance mechanism through our Third Party Complaints procedure. This allows any person, group, or organization to report serious violations of workers’ rights at facilities or workplaces used by any company committed to FLA labor standards. The process has brought about positive changes for thousands of workers around the globe, including reinstatement for workers who were unfairly dismissed with back pay and recognition of trade unions.

View Grievance Mechanism Toolkit

Grievance Mechanism Toolkit

View WISE

WISE

View Third Party Complaints

Third Party Complaints